“The setting for my discussions with RIAA Barker Gillette (RIAABG) arose from a natural progression of their assistance in the preparation of my Will, Probate requirements, Property Title Transfer and finally to the preparation of my Powers of Attorney for property & finance & health & welfare. I wanted a solicitor who was willing to work alongside my brother and my 2 children and to freely share all discussions with them and I was made to feel comfortable that RIAABG would meet this role at all times.
I valued that RIAABG encouraged communication by phone, e-mail and face to face for final sign off of documents. At all times the lead solicitor could be contacted easily. Indeed, the entire task of the LPA’s was made to look simple as it was noted that background preparation was always meticulously carried out to make the discussions very focused and to minimize any recycle of discussions. The explanations were important for me as I wanted to understand the significance of the legal language used without receiving a lecture and I got the confidence these documents would be completed correctly and in accordance with my wishes.
At all times, the communication was received within 2 days on pending issues with an explanation on the options to consider or suggestions to move forward whilst maintaining my wishes. The briefings were always clear and we felt comfortable asking simple questions. The explanation of the role of the Office of the Public Guardian and the role of my appointed Attorneys were valuable when discussed as a group with our solicitor to fully understand the reasons and consequences of selected options.
So I must thank our solicitor for the politeness and responsiveness showed to us and the informed professional views we received at all times. We were made to feel welcome. Thank you.”