Client Satisfaction Survey

About You

1.1 Name

1.2 Company / Organisation

1.3 Email

2.1 Matter / Case reference

2.2 Which Partner and Associate(s) dealt with your matter?

2.4 The main office which dealt with your case

3.1 How did you hear of our firm and why did you choose us?

The name published with this review will be:

(If left blank the review will show as 'Anonymous')

3.2

How satisfied are you with our legal expertise and knowledge

3.3

How satisfied are you with the quality of the legal advice you received

3.4

How satisfied are you with our lawyers’ understanding of your requirements?

3.5

How satisfied are you with our responsiveness and accessibility?

3.6

How would you rate your overall experience with our firm?

4.1

On the basis of your experience, would you be likely to recommend our firm?

1

2

3

4

4.2

How satisfied were you with the speed of our responses to your queries?

5.1 What could we do to improve the service you received?

5.2 What stood out for you in your experience of dealing with the team at RIAA BG, positively or negatively?

5.3 Which team member do you prefer to work with and why? Which team members, if any, did you feel lacked the necessary expertise for your matter?

Your views and identity will remain confidential